Sustainability at GoTo
Sustainability is integrated into everything we do as a company: from how we operate, plan and grow, to how we engage with stakeholders across our ecosystem. It’s not just embedded into our business - it is our business - and we hold ourselves accountable to the highest levels of ESG standards and best practice.
Three Zeros Commitments
Zero Emissions
Focusing on decarbonization efforts for direct and indirect emissions
Zero Waste
Accelerate the reusing, repurposing, recycling and processing of waste
Zero Barriers
Focuses on reducing barriers to socioecomonic growth for driver and merchant partners in our ecosystem
Three Zeros Roadmaps
Our Three Zeros by 2030 sustainability commitments are not just for show. We have built world-class practices into everything we do, from how our company operates, sets strategy and prioritizes objectives. It's embodied in how we engage our diverse array of stakeholders, of which you are one, to ensure we are continuously creating value in all that we do. Every year, we commit to getting closer to "zero" - whether it's reducing our direct and indirect emissions, diverting waste from landfill and the environment, or eliminating barriers to growth and opportunity in our company and on our platforms.
These roadmaps demonstrate - in real-time - our progress as a company and an ecosystem towards achieving the Three Zeros. They keep us accountable to our priority stakeholders - including our consumers, merchant and driver partners, employees, and shareholders - and outline how we'll collectively achieve our Three Zero commitments. Going far, going together, for all of us and for the planet.
Objective 1: Build a diverse, equitable and inclusive organization for all
Increasing employee diversity and representation
Tokopedia Academy for START Women in Tech
Objective 2: Improve accessibility for all
Launch of product features to improve user accessibility in-app
Launch of Voice Over feature in Tokopedia
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving driver wellbeing and provide diverse opportunities for socioeconomic mobility
Partnership with CGAP as a strategic advisor to GoTo on drivers' sustainable livelihoods program
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving and expanding cross-platform integration for increased productivity and income generation opportunities
Launch of Gocek feature to allow drivers to earn extra income
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Financial literacy program for drivers
Objective 1: Build a diverse, equitable and inclusive organization for all
Strengthening policies to ensure equity for marginalized groups
GoTo group's first Diversity, Equity and Inclusivity survey
Objective 2: Improve accessibility for all
Launch of product features to improve user accessibility in-app
WCAG compliant GoPartner App and Automated Message from Hard-Hearing Drivers to Consumers
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving driver wellbeing and provide diverse opportunities for socioeconomic mobility
Release small credit advances/cash loan pilot programs for drivers
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving driver wellbeing and provide diverse opportunities for socioeconomic mobility
Launch of pilot Housing Program for drivers' in Solo
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Launch of Tokopedia's Financial Literacy Modules for merchants
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Release small credit advances/cash loan pilot programs for drivers
Objective 1: Build a diverse, equitable and inclusive organization for all
Increasing employee diversity and representation
GoTo group's first gender pay audit
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Launch of credit scoring for drivers
Objective 2: Improve accessibility for all
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Financial literacy program for drivers and merchants
Alignment commenced, but release of policies to begin in subsequent years
Objective 1: Build a diverse, equitable and inclusive organization for all
Strengthening policies to ensure equity for marginalized groups
Aligned policies to ensure equity for marginalized groups released
Gradually increasing gender diversity across the organization
Objective 1: Build a diverse, equitable and inclusive organization for all
Increasing employee diversity and representation
Improve gender diversity across the organization and leadership team
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
In house loan channeling for drivers
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Increased financial participation for drivers
Objective 1: Build a diverse, equitable and inclusive organization for all
Increasing employee diversity and representation
Equal pay and diverse representation of all employees across management levels and OpCos
Objective 1: Build a diverse, equitable and inclusive organization for all
Strengthening policies to ensure equity for marginalized groups
Consistent policies to ensure equity for marginalized groups released
Objective 2: Improve accessibility for all
Launch of product features to improve user accessibility in-app
Standardized in-app accessibility across platforms under GoTo
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving driver wellbeing and provide diverse opportunities for socioeconomic mobility
Consistency in driver financial well-being and opportunity for socioeconomic mobility
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving and expanding cross-platform integration for increased productivity and income generation opportunities
Integrated cross-platform productivity and income generation opportunities
Achieved
Partially Achieved / Deprioritized / Postponed
Ongoing
Upcoming
Main target
Awards and Recognition
GoTo's 2023 Sustainability Report
In GoTo's 2023 Sustainability Report, entitled "Reshaping the Future," we share our yearly progress and learnings of our Three Zeros commitments, and how we are leveraging our efforts to build a better future for our ecosystem.
DownloadGoTo's 2022 Sustainability Report
Our 2022 Sustainability Report presents the latest progress on GoTo's material environmental, social and governance (ESG) topics. The report, entitled 'One Ecosystem, One Purpose', highlights how GoTo and its partners are working towards the Three Zeros by 2030 commitments collectively, as a united ecosystem.
DownloadGoTo Group's Environmental, Social and Governance (ESG) Framework
GoTo Group's ESG Framework outlines our position on, approach to, and management of all ESG-related risks and opportunities as a company and ecosystem. It is complementary to our annual Sustainability Report, which discloses our performance and progress against our ESG targets, as reflected in our Three Zeros by 2030 commitments.
Download
About GoTo Impact Foundation
GoTo Impact Foundation (GIF) is an impact catalyst organization, combining the compassion of foundations with the innovation spirit of social entrepreneurs. Established by GoTo, our mission is to build innovation ecosystems to mobilize and deploy people, capital, knowledge, and expertise to tackle Indonesia’s intractable challenges such as waste management and digital inequality in Indonesia and beyond.
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